FREQUENTLY ASKED QUESTIONS

Modifying Or Cancelling A Booking

Can I cancel my booking before it starts?


Yes! You can cancel your booking anytime for a full refund, except when you cancel within 48 hours of the start date and time. In those cases, a fee of 15% of the booking quote applies. Before cancelling your booking we encourage you to speak to one of our friendly staff to understand your options and any impacts.




Can I cancel my booking after it starts?


Yes! Bookings can be cancelled after they start. If a booking has been cancelled after equipment has been delivered, the amount charged or refunded may vary based on several factors:

  1. The cost to pickup the equipment earlier than intended.
  2. The time remaining on the contract.
  3. Whether the contract was at long-term hire rates and the cancellation means a short-term-hire rate needs to be applied.
These factors may mean you are required to pay more for the period you hired the equipment (such as when a short-term hire rate applies but a long-term hire rate was booked) but the total cost charge will never be more than the original booking cost. Before cancelling your booking we encourage you to speak to one of our friendly staff to understand your options and any impacts.




Can I modify my booking?


Yes! You can modify your booking anytime. We will reach out if there any significant changes so that we can ensure you get the right equipment at the right time. Please note, a 15% booking fee may apply if a booking is modified within 48 hours of the start date and time. There are no fees for modifying a booking that has already been delivered on site, but there may be added delivery/pickup costs. Before modifying your booking we encourage you to speak to one of our friendly staff to understand your options and any impacts.





Delivery And Collection

Can I collect the equipment for free?


Due to the Operational Health and Safety requirements for safe delivery of machinery, we use specially trained drivers and equipment. As a result, we do not allow customers to collect equipment using their own transportation.




How is delivery calculated?


We work with multiple partners across Victoria to keep delivery costs to a minimum. Delivery costs are based on several factors: 1. The type and size of the equipment being hired. 2. Special delivery requirements (e.g. hard to reach locations). 3. Distance from our depot or from the nearest supplier's depot. 4. Whether there is more than one piece of equipment being delivered. When more than than one piece of equipment is delivered we will endeavour to keep delivery costs to a minimum. We do this by using transport vehicles that can carry more than one piece of equipment at a time.




If I hire two or more items, do I pay seperate delivery costs for each?


When more than than one piece of equipment is delivered we will endeavour to keep delivery costs to a minimum. Where available, we do this by using transport vehicles that can carry more than one piece of equipment at a time. This generally allows us to reduce the transport rate for additional equipment by 25-50%. Please speak to one of our friendly staff for a detailed personalised quote.




How do I return the equipment?


When you are ready to return the equipment, please give our office a call or email (Contact page). We will then organise a date and time for pickup and send out a driver to collect the equipment.
Please ensure all equipment is left in a secure location that is readily accesible for the transportation driver to collect. In addition, equipment must be returned to a state similar to what was received, otherwise there may be additional costs relating to: 1. Cleaning 2. Repairs 3. Replacement of consumables, manuals, etc.




Do I need to clean the equipment before returning it?


Yes. All equipment must be returned to a state similar to what was received, otherwise there may be additional costs payable.




What if I can't return the equipment on time?


If you can't return the equipment on time, please give our office a call or email ( Contact page). We will work with you to organise a suitable pickup time but you may be liable for additional hire charges if the date and time of pickup exceeds your original booking.





Hiring Equipment

How do I make a booking?


There are two ways to make a booking: 1. Navigate to the Online Booking page and follow the on-screen prompts. 2. Reach out to us via the details on the Contact page.




How do I obtain a quote?


To obtain a no-obligation quote, please speak to us via the details on the Contact page.




What is a damage waiver?


A damage waiver is an fee which helps to protect customers from certain types of equipment damage. For full details, please see the Damage Waiver section of the Terms & Conditions.




What if I'm not sure what equipment to hire?


If you're unsure about what equipment to hire, please call one of our friendly staff via the details on the Contact page. Our equipment experts will work with you to understand your requirements and match you to the right equipment.




What if I've never used the equipment before?


It is a requirement of every hire that you are appropriately qualified to operate the equipment and have the relevant licenses, training and certifications where applicable under the law. As part of every hire, all equipment is supplied with an Operator's Manual. Please contact us immediately via the Contact page if the equipment is missing the Operator's Manual.




Do I need a license or registration to use the equipment?


It is a requirement of every hire that you are appropriately qualified to operate the equipment and have the relevant licenses, training and certifications where applicable under the law.




What if I've booked and paid for the wrong piece of equipment?


If you've booked and paid for the wrong piece of equipment, please call one of our friendly staff via the details on the Contact page. In most cases we will resolve the issue at no additional cost, but a 15% fee may be payable if a booking is modified 48 hours before it is due to commence. The fee will be applied at the discretion of Corsair Hire management.




How do I know if my booking has been received and my equipment has been reserved?


Once a booking has been made, you will receive a confirmation email that the booking has been received. One of our friendly staff will contact you to confirm your booking has been reserved.




How do you handle payment security?


Payments are made through our payments provider who is certified to the highest standard of PCI compliance.




How can I pay for a hire?


Hires can be paid for via a Debit or Credit Card via our Online Booking System or by speaking with one of our friendly staff over the phone (Contact page).




How is delivery calculated?


We work with multiple partners across Victoria to keep delivery costs to a minimum. Delivery costs are based on several factors: 1. The type and size of the equipment being hired. 2. Special delivery requirements (e.g. hard to reach locations). 3. Distance from our depot or from the nearest supplier's depot. 4. Whether there is more than one piece of equipment being delivered. When more than than one piece of equipment is delivered we will endeavour to keep delivery costs to a minimum. We do this by using transport vehicles that can carry more than one piece of equipment at a time.




If I hire two or more items, do I pay seperate delivery costs for each?


When more than than one piece of equipment is delivered we will endeavour to keep delivery costs to a minimum. Where available, we do this by using transport vehicles that can carry more than one piece of equipment at a time. This generally allows us to reduce the transport rate for additional equipment by 25-50%. Please speak to one of our friendly staff for a detailed personalised quote.




Do I get a discount for long-term hires?


Yes! We offer special rates for hires that are longer than three months.

For the first three months you will be charged at the normal rate, and subsequent months will have the discounted rate automatically applied.





Help And Support

What if I'm not sure what equipment to hire?


If you're unsure about what equipment to hire, please call one of our friendly staff via the details on the Contact page. Our equipment experts will work with you to understand your requirements and match you to the right equipment.




What if I've never used the equipment before?


It is a requirement of every hire that you are appropriately qualified to operate the equipment and have the relevant licenses, training and certifications where applicable under the law. As part of every hire, all equipment is supplied with an Operator's Manual. Please contact us immediately via the Contact page if the equipment is missing the Operator's Manual.




What if I've booked and paid for the wrong piece of equipment?


If you've booked and paid for the wrong piece of equipment, please call one of our friendly staff via the details on the Contact page. In most cases we will resolve the issue at no additional cost, but a 15% fee may be payable if a booking is modified 48 hours before it is due to commence. The fee will be applied at the discretion of Corsair Hire management.




How do I make a complaint?


If you are unhappy with your service and would like to raise a complaint, please give our office a call or email (Contact page).




How do I contact Corsair Hire for help and support?


If you are in need of help and support, please give our office a call or email (Contact page).




What if my equipment has a problem or a fault?


If a fault or problem is discovered, please stop using the equipment as soon as it is safe to do so. Please call our office immediately ( Contact page) and we will resolve the issue on priority.




What if my equipment is involved in an accident?


If the equipment is involved in an accident, please stop using it as soon as it is safe to do so. Please follow your workplace's Operational Health & Safety procedures and contact our office immediately ( Contact page).